What is the specific function of Text-to-Speech (TTS) within the IVR building blocks?
Answer
Converting written data into audible speech when a pre-recorded message is insufficient
Text-to-Speech (TTS) serves the function of dynamically generating vocal output by converting written data into audible speech. This capability becomes crucial when a pre-recorded audio file cannot cover every potential response or piece of information needed by the caller. For example, if a system needs to relay a dynamically generated account balance or a specific confirmation number derived from a database lookup, TTS is employed to vocalize that non-scripted information to the user, fulfilling a key requirement for dynamic response capability in IVR.
Related Questions
Which Bell Labs researcher is most credited for the core IVR mechanism integrating DTMF signaling?What entity utilized the first practical, large-scale application of IVR technology for verification purposes?Which IVR building block allows the system to understand spoken words, moving past mere tones?What critical technological hurdle did John L. Kelly Jr. relate to at Bell Labs?What three independently developing areas converged to create the invention of IVR?What primary input method characterized early IVR systems before ASR integration?What is the specific function of Text-to-Speech (TTS) within the IVR building blocks?What key difference separates the Interaction Goal of Early DTMF IVR versus Modern Conversational IVR?What forced the formal term 'Interactive Voice Response' to solidify in the business consciousness?What is the purpose of Call Flow Logic in the structure of IVR components?