What is the purpose of Call Flow Logic in the structure of IVR components?
Answer
The programming that dictates which path the call takes based on the input received
Call Flow Logic constitutes the essential programming backbone of any Interactive Voice Response system. Its defined function is to manage the system's decision-making process, determining the specific path or sequence of actions the call must follow based precisely on the input that has just been received, whether that input was a DTMF tone or interpreted speech via ASR. Without robust call flow logic, the system would receive inputs but lack the instructions necessary to route the caller correctly, retrieve appropriate data, or generate the subsequent dynamic response, rendering the interaction sequence unmanageable.
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