What role does the digital waiting room serve in advanced virtual care pathways?

Answer

It functions as the front door requiring structured check-in

The digital waiting room is recognized as the necessary entry point into more complex virtual healthcare environments. As telehealth evolved beyond simple remote consultations to encompass fully integrated virtual care pathways, a mechanism was needed to structure the beginning of the interaction. The digital waiting room fulfills this role, acting as the virtual front door. It ensures that even in a remote setting, a structured check-in process and queue management system are in place, mirroring the administrative necessity of a physical office by organizing who is next in line for the actual consultation.

What role does the digital waiting room serve in advanced virtual care pathways?
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