What practical consideration often negates the efficiency gain of a virtual waiting room solution?

Answer

Not integrating it deeply with the existing Electronic Health Record (EHR) system

For administrators implementing digital waiting room technology, the success hinges significantly on the system's integration layer. If a virtual waiting room solution is purchased as a standalone product without being deeply integrated with the existing Electronic Health Record (EHR) system, the intended gains in efficiency are severely undermined. Specifically, the most effective implementations require the virtual queue to automatically pull necessary appointment statuses directly from the EHR and subsequently write back data regarding completion or no-show status. When staff are required to manually duplicate data entry across both the EHR and the separate virtual queue dashboard, the added clerical burden can completely negate the time savings the technology was meant to provide.

What practical consideration often negates the efficiency gain of a virtual waiting room solution?
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