Experts caution that AI chatbots should not be viewed as direct replacements for whom?
Answer
Human therapists
A consistent viewpoint among experts reviewing current literature is the necessity of differentiating between supportive assistance and complex therapeutic intervention. While AI chatbots can handle low-acuity issues or manage routine check-ins, they are cautioned against being viewed as direct replacements for human therapists. This is because human practitioners possess crucial abilities, such as navigating ambiguity, interpreting subtle non-verbal cues that text-based systems inherently miss, and managing severe or complex psychological crises.
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