What is the key difference in the data analyzed by Voice Sentiment Analysis compared to the output of historical Speech Analytics?

Answer

Voice Sentiment Analysis analyzes the raw audio signal focusing on acoustic features

While Speech Analytics focused on the text transcript generated by Speech-to-Text engines for compliance, Voice Sentiment Analysis specifically examines the raw audio signal to interpret acoustic features like tone and volume.

What is the key difference in the data analyzed by Voice Sentiment Analysis compared to the output of historical Speech Analytics?
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