What intent does the user utterance "What is my current balance?" represent?

Answer

inquiry

Intent recognition involves determining the specific goal embedded within a user's statement. When a user asks, "What is my current balance?", the underlying objective is to retrieve information about their account status. This specific goal is categorized as an 'inquiry' intent. This contrasts with other potential banking intents, such as 'payment', which would correspond to an utterance like "I want to pay my bill". The ability to differentiate between these distinct goals based on meaning, irrespective of the precise words used, is the fundamental purpose of intent recognition systems.

What intent does the user utterance "What is my current balance?" represent?
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