In Vector Based Call Routing (VBR), what element acts as a list of potential destinations ranked by priority?
Answer
A vector
Vector Based Call Routing (VBR) represents an emergence of more structured algorithmic thinking designed to move beyond simple sequential checking toward choosing the truly 'best' destination. In this methodology, the key component is the vector itself. A vector functions specifically as a list containing potential destinations that have been ranked according to predefined priority levels. By utilizing this ranked vector, the system is able to check several high-value options sequentially before needing to resort to checking less ideal or lower-priority destinations that might be available later in the list, providing a mathematical improvement over earlier rigid checks.
Related Questions
What system established the premise of directing incoming calls based on predetermined instructions?What was the core algorithmic focus of early ACD systems regarding destination selection?In Vector Based Call Routing (VBR), what element acts as a list of potential destinations ranked by priority?What necessity drove the transition from basic ACD to Intelligent Call Routing (ICR)?Which factor is explicitly listed as a variable weighed by ICR evaluation functions?What element is cited as being as fundamental to modern routing success as the routing logic itself?How do modern Intelligent Call Routing systems utilize Conversational AI output?If a customer specifies a need but gets a generalist agent, where does the failure often reside?What question does the ICR algorithm ask, contrasting with the ACD algorithm's basic inquiry?What scenario causes innovation where new routing methods emerge?