Approximately when did the specific application known as speech analytics emerge in commercial contact centers?
Answer
Around 1998
While the underlying ASR technology developed academically and within defense sectors for decades, the application specifically termed speech analytics in a commercial business setting emerged significantly later. The initial deployments focused on setting up the foundational recording and transcription capabilities necessary for processing high volumes of contact center calls, which is generally placed around the year 1998. This commercial dawn was focused initially on achieving high transcription accuracy before the analytical functions could be fully integrated.
Related Questions
What specific capability defined the achievement of Bell Labs' 'Audrey' system in the early 1950s?What distinction does IBM's Shoebox machine, developed around 1962, hold in the early timeline?What technological architecture crystallized in the 1980s underpinning modern ASR systems?What technological barrier, involving speech flow, had to be overcome before speech became a truly useful data source for large-scale analysis?Approximately when did the specific application known as speech analytics emerge in commercial contact centers?What was the first practical application of speech analytics deployed in contact centers?What crucial limitation did early keyword spotting systems (c. 2001–2002) possess regarding conversational context?What integration truly defined the major evolution of speech analytics beyond simple transcription tagging?According to research development, what is required to differentiate paralinguistic features from linguistic features in speech analysis?What early academic gathering in 1961 directed subsequent research efforts in speech recognition?